Terms of Sale

Terms and Conditions of Sale (T&Cs)

1. Introduction

These Terms and Conditions of Sale (hereinafter referred to as the "T&Cs") govern the contractual relationship between MyLittlePet , whose registered office is located at [address], registered under number [registration number], and any individual or entity wishing to make a purchase via the website https://mylittlepet.net/ (hereinafter referred to as the "Customer").

By accessing the website and making a purchase, the Customer fully accepts these T&Cs without reservation.

2. Products

MyLittlePet  offers a selection of pet products for sale. Each product is described with the utmost precision (photos, descriptions, sizes, etc.). Photos are for illustrative purposes only and may slightly differ from the final product.

All products are subject to availability. In the event of unavailability after an order is placed, the Customer will be informed as soon as possible and may choose between a refund or a substitute product of equivalent value.

3. Orders

a) Ordering process

  • The Customer selects the desired products and adds them to their cart.
  • After validating the cart, the Customer must create an account or log in to an existing account.
  • The order is confirmed after acceptance of the T&Cs and successful payment.

b) Order modification or cancellation

Orders can be modified or canceled before shipment by contacting customer service at contact@mylittlepet.net. Once the order is shipped, it can no longer be canceled.

4. Prices and Payment

a) Prices

Prices displayed on the website are in euros (€) and include all applicable taxes (VAT included). Shipping costs are added during order confirmation based on the delivery location and method chosen.

b) Payment methods

Accepted payment methods include:

  • Credit cards (Visa, MasterCard, etc.)
  • Apple Pay / Google Pay

Payments are fully secured using [name of the secure payment solution used].

5. Delivery

a) Delivery areas

Deliveries are available in mainland France, Europe, and internationally as specified during the order process.

b) Delivery times

Delivery times are provided at the time of order placement. These are approximate and do not hold MyLittlePet liable for delays caused by the shipping carrier.

6. Right of Withdrawal

Products must be returned in their original condition, unused, and in their original packaging. Return shipping costs are borne by the Customer, except in the event of an error by MyLittlePet .

7. Refunds and Returns

Refunds will be processed within 14 days of receipt of the returned items. MyLittlePet reserves the right to deduct any costs incurred if the product has been damaged or is incomplete.

8. Liability

MyLittlePet is not liable for any indirect or consequential damages arising from the use of the products sold on the website. The Customer assumes full responsibility for the proper use of the products in compliance with their intended purpose.

9. Data Protection

Personal data collected during the ordering process is handled in accordance with our Privacy Policy. Customers have the right to access, rectify, and delete their personal data by contacting contact@mylittlepet.net

10. Governing Law

These T&Cs are governed by French law. In the event of a dispute, the parties agree to seek an amicable resolution before engaging in legal proceedings. If no agreement is reached, disputes will fall under the jurisdiction of the competent French courts.